FAQ
FAQ
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Your order will be shipped within 2 to 3 days. Our average delivery times are then 7 to 21 business days worldwide.
Where do we deliver and what are the delivery costs?
We deliver worldwide. Shipping is FREE for all orders.
Where are you from?
Our company is based in Canada.
Who delivers my item?
Your items are delivered via your local postal service.
What are the delivery times?
Items are delivered according to the terms and conditions of your local post office.
What happens if no one is home?
Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can pick it up.
I gave the wrong address, what should I do?
Don't worry, if your order hasn't been shipped yet, contact us immediately and we will gladly update your information. Otherwise, and in accordance with our general terms and conditions of sale, once an order has been shipped from our warehouse, no further modifications can be made.
Is your site secure?
This site is 100% secure. And to be honest, we could even say it's 300% secure. Here's why: First, the site you are visiting is on an HTTPS server (the small green padlock to the left of the URL of this page is there to remind you). Most sites only secure their "shopping cart" and everything related to order processing. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, regarding payment, we use Stripe and Paypal, which are the leading providers of secure online transactions.
What are the payment methods?
Currently, you can pay by credit card or via PayPal on our website. We do not accept bank checks, bank transfers, or payment upon receipt.
What happens if I'm not satisfied with my product?
We offer a 100% "satisfaction or refund" guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will fully refund the price of the item as soon as it arrives back with us. However, all returned products must be in perfect condition and return shipping costs must be paid by you. Proof of postage should then be sent to us by email as proof of delivery.
Any more questions?
If you still have any questions, you can contact us by email at laboutikabraham@gmail.com