Refund Policy

Refund Policy

RETURNS

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Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable gases or liquids.

Other items that cannot be returned:

* Gift cards

* Downloadable software

* Certain health and personal care products

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

* Books with obvious signs of use.

* CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.

* Any item that is not in its original condition, that is damaged, or that is missing parts for reasons not due to our fault.

* Any item returned more than 14 days after delivery.

Reimbursements (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or missing reimbursements (if applicable)

If you haven't received your refund yet, please check your bank account again first.

Next, contact the issuer of your credit card, as there may be a delay before your refund is officially reflected.

Next, contact your bank. There is often a processing delay before a refund is reflected.

If, after completing all these steps, you still haven't received your refund, please contact us at laboutikabraham.com.

Items on sale (if applicable)

Only items at regular price can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We will only replace an item if it is defective or damaged. If you wish to exchange it for the same item in this case, please email us at laboutikabraham.com and send your item to: 940 Place du Parc, Montreal, QC, Canada H1B 3B9.

Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping

To return a product, you must send it by mail to: 940 Place du Parc, Montreal, QC, Canada H1B 3B9.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $90, you should consider using a shipping service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive the item you return.